How long are your contracts?

Virtual Headshot plans are paid monthly or yearly. We make it simple to start — and stop — your service at any time.

How do I sign up?

You start with a free trial. We don’t collect your credit card until you’ve determined Virtual Headshot is the right product for you.

Is there a discount for yearly service?

Yes, we offer discounts on up-front long-term commitments. You will also receive one year off of a new domain registration with your annual purchase.

How do I cancel service?

Canceling Virtual Headshot is an easy and no-questions-asked process. It’s done online right from your site manager.

Do I need another web host?

No. All Virtual Headshot plans include our fully-managed cloud hosting, ensuring your website remains available at all times.

Can I switch plans?

Yes, at any time, in your website manager. When upgrading or downgrading your website plan, you will receive either a pro-rated charge or refund, depending on the cost of your new plan.

Can I download Virtual Headshot?

No. Virtual Headshot is a fully-managed web service. We do not have plans to make a downloadable version. Virtual Headshot does provide many standard methods for exporting your data.

What is meant by unlimited?

Squarespace packages do not have resource limits for normal usage. Our Acceptable Use Policy can be found here.

How do I accept payments with Virtual Headshot Ecommerce?

Virtual Headshot integrates with Stripe and accepts credit card payments directly to your bank account. You can accept more payment methods in checkout such as Apple Pay and PayPal. Sign up for an account with Stripe and PayPal in minutes and start accepting payments immediately.

Do you offer email accounts?

Yes. Your account includes between 2 and 10 email accounts that you can check on our email system or use with your cell phone, outlook, or other email provider.

How much does it cost to process payments through Virtual Headshot Commerce?

There are no Virtual Headshot transaction fees for Virtual Headshot E-Commerce plans (Basic and Advanced). We charge a transaction fee of 3% on sales in the Business plan. Visit Stripe and PayPal for payment processing rates for your country.

Which currencies and countries does Virtual Headshot support?

With Virtual Headshot Commerce, you can choose to charge in USD, AUD, CAD, CHF, CZK, DKK, EUR, GBP, HKD, ILS, MXN, MYR, NOK, NZD, PHP, PLN, RUB, SEK, SGD, or THB. Visit Stripe and PayPal to see if your country is supported.

Do you offer student pricing?

Our current roadmap will offer student pricing beginning August 1, 2019.

Have more questions?

Our support team is available 24/7 and usually responds in well under an hour. Visit our Help & Support Center to contact them.


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